At Gowri Boutique, we carefully check and pack every order before dispatch. To ensure a smooth experience, we accept returns or exchanges in the following cases:
DAMAGED OR DEFECTIVE PRODUCT
If your product arrives damaged or has a defect, please contact us within 48 hours of delivery at support@gowriboutique.com along with your order number and clear photos/videos of the issue.
Once we review and approve the request, we will guide you through the return process and arrange a replacement or refund, as applicable.
WRONG PRODUCT RECEIVED
If you receive a product different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the product received. We will be happy to assist you with an exchange or suitable resolution.
RETURN CONDITIONS
For approved returns or exchanges, the product should be:
- Unused and unworn
- In its original condition
- Returned with all original tags and packaging intact
Products that have been used, washed, altered, stained, or damaged after delivery may not be eligible for return or exchange.
CHANGE-OF-MIND RETURNS
We currently do not accept returns or exchanges due to a change of mind, colour preference, design preference, or incorrect size/order selection made by the customer.
We kindly request you to review the product details carefully before placing your order.
REFUNDS
Approved refunds will be processed after the returned product is received and passes our quality check. The refund will be initiated to the original payment method within 3–5 business days. Once initiated, the amount may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.
For any queries, please contact us with your order number:
Email: support@gowriboutique.com
Phone/WhatsApp: 9150095503
Thank you for understanding and for choosing Gowri Boutique.